Placing an order with Coconut is as easy as 1,2,3. You simply need to follow the 3 simple steps below which should take you no longer then a few minuites.
1. Add the item(s) you wish to purchase to your online basket.
2. Head to the basket and
proceed to checkout.
3. Relax, your item(s) will usually
be dispatched same day.
Shipping & Delivary
Shipping prices are worked out automatically in the basket but if you'd like a breakdown of the prices you can find them below. All packages are sent through the Royal Mail and arrive on time, relative to the date of dispatch, in 99% cases.
Standard shipping will be sent via second class recorded delivary, once dispatched this will usually take between 2-4 working days.
Express shipping will be sent via first class recorded delivary, once dispatched this will usually take between 1-2 working days.
It is our mission to get your order to you door as quickly as we can, we monitor all sales and will usually dispatch your orders on the same day when possible. If you require an idea of when you can expect your parcel please do not hesitate to contact us at our portsmouth branch where all orders are processed.
We send 100% of our orders through the Royal Mail, on occasion human error may cause a package to be delayed or redirected, once dispatched the on time delivary of our products becomes the responsibility of the courier. Once dispatched Coconut can not be held resposible for errors made after this stage.
In order to avoid any disappointment we recommend placing orders in advance with plenty of time before birthdays / christmas / halloween to allow for any unforseen delays and ensure your order arrives before you need it.
As a local business with a small team of dedicated employees we belive that every customer matters. With over 15 years putting smiles on the faces of children & adults alike, we will always do our best to provide you with a service we can be proud of and hope you enjoy our shop as much as we do!